Frequently Asked Questions:
Below is answers to some of the most common questions we get asked by customers.
Shipping, Postage & Orders
- How much does postage cost within the UK?
Standard UK mainland delivery via Royal Mail Tracked 48 is £3.75. You can upgrade to faster Royal Mail Tracked 24 for £5.49.
- Is there a free shipping option?
Yes, you get free standard shipping on all orders over £65 shipped to the UK mainland.
- Do you ship internationally?
Yes, overseas delivery is available and is charged exactly at cost depending on destination and package weight.
- How long does delivery take?
In-stock orders are processed rapidly and typically arrive within 3 working days.
Are credit card payments secure?
- Yes, checkout details are fully scrambled using 128-bit SSL encryption before arriving at the server.
Legality & Travel
- Are the defence sprays legal?
Yes, the criminal identifier and Farb-Gel sprays are 100% legal to own and carry in the UK. Unlike pepper spray, they contain non-toxic dye and zero irritating chemicals.
- Can I travel with a security umbrella?
Yes, the umbrellas are designed to look like high-end rain gear and are legal for global travel. You can pass through airport security without issues.
- Can I take a personal alarm on an airplane?
Yes, personal alarms are allowed on airplanes in both carry-on and checked luggage.
Product Performance & Quality
- What makes the umbrellas unbreakable?
They are engineered with a rigid carbon inner core and high-impact fiberglass shafts. This design absorbs heavy impacts without snapping.
- How loud are the personal alarms?
The alarms are engineered to a Police Preferred Specification. They emit an immediate, high-decibel siren (up to 140dB) to disorient attackers.